By admin 
The last fiscal year proved to be a milestone for Exotel as the cloud communication platform crossed the Rs 500 crore revenue mark in FY25 and also turned profitable, supported with controlled expenses and steady growth in its operating revenue. Exotel’s operating revenue increased by 10% to Rs 490.5 crore in FY25 from Rs 444.5 crore in FY24, according to its consolidated financial statements sourced from the Registrar of Companies (RoC).
The bulk of the company’s revenue came from domestic services, which grew 9.5% to Rs 416 crore in FY25, while export services revenue rose 16% to Rs 74 crore. Including other income of Rs 16.5 crore, the company’s total income rose to Rs 507 crore in FY25 from Rs 460 crore a year earlier. On the cost side, Telephone and postage costs remained the largest expense, accounting for 44% of total costs. To the tune of scale, this expense increased 9% to Rs 212 crore in FY25 from Rs 195 crore in FY24. Employee benefit expenses, the second-largest cost head, declined by 21% to Rs 147 crore.
The moderation in expenses and the steady revenue helped Exotel achieve profitability in the last fiscal year. The company posted a profit of Rs 20 crore in FY25, as compared to a loss of Rs 37 crore in FY24. Its ROCE and EBITDA margin improved to 2.46% and 6.83%, respectively. On a unit basis, Exotel spent Rs 0.98 to earn a rupee during the fiscal year, an improvement from Rs 1.12 in the previous year. As of March 2025, Exotel reported cash and bank balances of Rs 131 crore, while its current assets stood at Rs 290 crore.
About Exotel
Exotel has been founded by Shivakumar Ganesan (Shivku), Ishwar Sridharan, and Sachin Bhatia in 2011. It is creating a cloud communication platform for customer engagement, with Shivku as CEO, Ishwar as COO, and Sachin as CGO, bringing diverse tech backgrounds from Yahoo!, Flipkart, SAP, and Ameyo to build India’s leading connected conversation platform. Exotel provides cloud-based voice and SMS contact center solutions, enabling businesses to manage customer engagement efficiently. Its primary revenue stream comes from offering internet-enabled cloud communication services.